Here is a quick guide to all those who are having a bad day, or week, or month… about how to treat your clients with the best customer service ever. Let’s remember we all are employees and have been clients, so a good way to be emphatic is to think: “how would I like to be treated?” We do know a thing or two about this matter, even though we specialize on PSD to HTML services, we thrive everyday to provide the best services we can, in every single way!
First of all we should remember that we are humans, a simple thing that can be forgotten easily in this great business of technology, but we must admit that it will definitely be easier if we could install in ourselves some kind of software that will give us all the magical answers in social and business communication, wouldn’t it? As time goes by it doesn’t sound crazy anymore.
Here are a few guidelines on how we do it:
1. Patience- the first one and maybe the most difficult. You can control your temper by taking a deep breath and really analyze what the problem at hand is. Sometimes you could prevent a tragic war just by just listening.
2. Be diplomatic- no matter what do not respond with anger, even if the client is a little rough, they are paying for a service or product and have every right to request the best, mean words could not really been directed at you but at the situation or just came from the client’s frustration.
3. Be smart- if you are not offering the service they were looking for, try to explain what they really need and that you would be happy to help any time, this way you can make a future customer or be in the top of mind in what is categorized best customer service on that persons mind. Offer other solutions.
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5. Say no- when the time comes that you really can’t help them, tell them the reason why, and be clear and detailed. It could be because you’re not in charge of that area, there are no more products, but you should always provide a solution.
We all feel uncomfortable when the times comes when the confrontation cannot be delayed but at CodeMyConcept we try to get the best of it and win the clients’ trust and satisfaction, you can optimize your services studying your customers and giving them out topics they could be interested in when the service has been completed. There must be a balance, you cannot say: “Yes” or “Not” to everything, kip in mind that by optimizing your production and services will give you more recommendations, more trust and more customers leading you to a future success.
Well now you got the tools, tell us how they worked out for you and keep on the edge for more awesome new topics.